HOW TO RENT
We always encourage our clients to visit our showroom in Ridgewood. Why? Because we have over 100,000 items to explore! Our inventory is ever-growing, and is not fully represented on our website.
Clients are welcome to make an appointment to pull props for upcoming projects. Orders can be held for up to a week prior to pick-up.
If you are not able to come in person, and are looking for something from our website, send us an email at info@prophaus.com. Your email should include a screenshot of the item and style number. We will get back to you within 24 hours to confirm availability.
All rental orders are priced by the week. If you would like to return your order before the end of the rental period, it is still the same price. If you would like to hold on to an order for over a week, it is an additional 10% of the rental price per business day.
Long term rentals are available, and are priced on a case by case basis.
We recommend that clients come in at least 2-3 days prior to a shoot to ensure that orders can be prepared and packed in time for your deadline.
CONDITION
While we strive to keep things in the best possible condition, all items are rented “as is.” If you have questions pertaining to the condition of an item, we highly recommend that you come in to view the item in person.
PACKING + DELIVERY
We do not have our own delivery service, but are more than happy to recommend our friends over at Fleet Trucking (a family business!). Set up an account with them over the phone: 718-438-7511.
After confirming your order, all rentals are prepared and protectively wrapped at the Haus prior to pick up. We expect our items to return in the same fashion, to keep them safe and damage free.
Missing moving blankets will be charged at a rate of $50 per blanket.
PAYMENT
Clients will receive a link to a Square invoice, where payment can be completed online. We accept all major credit cards.
Payment must be received before your order leaves the Haus.
Refunds cannot be issued once a rental has left the Haus.
Rentals that are confirmed and then canceled prior to pickup are subject to a 50% restocking fee.
Occasionally items are damaged in the packing process. On those rare occasions, we will make every effort to find a replacement or provide a refund for the damaged item.
CANCELED ORDERS + REFUNDS
BROKEN + LOST
Customers are responsible for any damage to items. Damages may be billed as either a cleaning fee, repair, or replacement.
Did you break something? Accidents happen!
Always return the item back to us. Please notify us of damage by emailing us a photo as soon as it happens. We will assess the damage, notify you what the replacement or repair cost is, and send you an invoice.
Lost an item? That happens, too.
Let us know right away, and a lost item invoice will follow. Lost item invoices are steep. Why? Because we have clients that rely on our inventory, and when something is lost and cannot be replaced, it affects our clients' relationship to our inventory.
HELP, I CAN'T DO THIS MYSELF
Need an assistant? Email us and we'll hook you up!
AS SEEN IN
Apple, Aritzia, Bergdorf Goodman, Bombas, Boysmells, Chop’t, David Yurman, Dior, Don Julio, Frye, Garnet Hill, Glossier, Graza, Harper’s Bazaar, Herman Miller, High Snobiety, J Crew, Le Mer, Madewell, Massimo Dutti, Meta, Milk Cosmetics, Rachel Comey, The Real Real, Saks, Vacation, Vanity Fair, Vera Wang, Vogue, Vogue Italia, W Mag, Warby Parker, Zara.
HOURS + CONTACT
By Appointment Only. Open Monday-Friday 9am-5pm, info@prophaus.com, 616-638-9330.
INTERN WITH US
Prop Haus offers internships throughout the year. Email info@prophaus.com for more information!